Unlike most companies, Reliable operates out of 50 satellite locations throughout Northern Ohio. We have been using this satellite model to eliminate drive-time and keep our field -workers as localized as possible to our customers. This is a huge strategic advantage during normal times and even more so during a pandemic. One employee that tests positive for COVID-19 could shut down our competitor's entire operation, requiring all of their employees to self-quarantine for 14 days. If an employee tests positive at Reliable, we have 49 other satellite locations that can deploy resources to help support the impacted location. This ensures fully-functional operations at all times and on-time service, no matter what, for our customers and the communities we serve.
We have added two additional locations that operate independently to mitigate the risk to our team and our customers. Secondly, we have long standing business relationships with our vendors due to our buying power and quick payment policy.
We have significantly added to our already stringent disinfectant practices.
We are checking temps and screening each worker and visitor.
Each truck and loader are equipped with designated bags of supplies to disinfect vehicles according to CDC guidelines.
We have added ultra violet scrubbers to our HVAC system to kill viruses. We have optimized our air filters to HEPA air filters.
We have increased our inventory of parts and supplies to prepare for extended lead times.
- Social distancing
- Wearing masks
- Disinfecting personal work areas before and after shifts
This situation is very fluid. We are constantly monitoring and adjusting our plan as new information comes in and best practices are developed.