Instructions
Answer questions as they relate to you. For most answers, check the boxes most applicable to you or fill in the blanks.
First Name
Last Name
Title
Company
Phone
Email
1.
How satisfied are you with the products and services that you receive from Reliable Snow Plowing Specialist.
Very Satisfied
Satisfied
Neutral
Dissatisfied
Very Dissatisfied
2.
How satisfied are you with the value you receive from Reliable Snow Plowing Specialist products and services?
3.
Are Reliable Snow Plowing Specialist Service and products becoming more or less important to your business?
Becoming much more important
Becoming more important
Staying about the same
Becoming less important
Becoming much less important
4.
Overall, how satisfied are you with Reliable Snow Plowing Specialist various services?
5.
How satisfied are you with plowing of lots?
6.
How satisfied are you with salting of lots?
7.
How satisfied are you with clearing of sidewalks?
8.
How satisfied are you with sidewalk ice melt applications?
9.
How satisfied are you with the timing of our service?
10.
How satisfied are you with the placement of removed snow?
11.
How satisfied have you been with our Customer Service?
Excellent
Good
Average
Poor
Very Poor
12.
Answering your calls quickly
13.
Getting the right person to help you
14.
Professionalism & courtesy
15.
Resolving your issue(s)
16.
Escalating issues when required
17.
How satisfied are you with the quality of service provided by your Sales Representative?
18.
Keeping in regular contact
19.
Learning the needs of your business
20.
Matching products to your needs
21.
Which of the reasons below had the most impact on your decision to do business with Reliable Snow Plowing Specialist (Select all that apply)
(Select all that apply.)
Cost
Quality
Functionality
Range of products & services
Reputation
22.
Ease of doing business
23.
Invoicing
24.
Contract Terms
25.
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